Returns & Exchanges Policy

At Black Mountain Bicycles, we want to ensure you are completely satisfied with your gear. If your purchase doesn't meet your expectations, you can return unused items in their original packaging within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Pack Your Gear

Securely place the unused items in their original packaging, ensuring all tags, manuals, and components are included.

3

Ship It Back

Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our technicians inspect the returned equipment, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing